Family Community Outreach Coordinator @ Saint Charles Lwanga America Resource Center
We designed and promote family circle settings (FCS) which are groups of 5-13 members who sit around a table for half a day, develop personal plans into a Family Circle Pocket Book (FCPB). They commit to execute the goals for a full year. These are mentor-guided sessions with learning tools that provide flow and pace. These tables are led by avuncular or auntie figures with peer leadership roles. We are seeking a person or persons to fill a Family Community Outreach Coordinator role. We offer competitive compensation and a flexible work environment. If you're interested in leading a team and managing social relations for a community-based intervention, you can apply now or view the job description for more details.
Full job description
We are a managed community-based setting promoting the Family-based therapy model of care and serving DC. We believe that every beneficiary who walks into our space deserves access to a high-quality, nurturing and active life environment where they can thrive mentally, socially, and creatively.
Position overview
We see a dynamic, community-centered Family & Community Outreach Coordinator to serve as the bridge between our service philosophy community, families and neighborhoods in our catchment. This role combines strategic communications and marketing with on-the-ground recruitment, relationship-building, and family engagement support. The ideal candidate brings family organizing skills, role change/role equity mentoring, storytelling instincts, social media fluency, and the interpersonal warmth to represent our philosophy rooted in turn-taking authentically in physical, digital and neighborhood settings.
Key responsibilities
Family Recruitment & Enrollment Outreach
- Saint Charles Lwanga America Center's priority areas including family circle setting, community events, recreational centers, parks, daycares, and high-traffic locations to generate qualified leads according to the recruitment plan
- Engage prospective families in compelling conversations about our community-based initiatives, community culture, and dialogue model; serve as an on-brand ambassador
- Plan exhibitions, community-based music/dance/drama events, staff pop-up tables, dismissal windows, and neighborhood events; distribute materials and collect potential beneficiary interest and contact information end to end
- Build relationships with local partners including libraries, daycares, rec centers, and faith and community organizations to keep our visibility between events
- Guide beneficiaries through our FCS process and provide on-the-spot application support to convert interest into submissions
- Conduct external phone and text follow-up to confirm lottery submissions, verify our ranking, and nurture leads through to enrollment
- Track contacts and conversions against recruitment targets; report results regularly to inform strategy; use exit survey outcomes and testimonials to address common family questions
Communications & Marketing
- In partnership with the CEO, Family Engagement & Community Partnerships, implement our communications strategy across digital and print channels
- Oversee our social media accounts; develop content strategies and monitor engagement to grow our digital presence
- Create, update, and manage content for the website and calendars to ensure it is current, engaging, and reflective of our mission
- Develop and distribute print and online publications including e-blasts, newsletters, brochures, annual reports, appeal letters, and marketing materials
- Coordinate production of high-quality marketing materials, ensuring brand consistency and alignment with our visual identity
- Monitor and respond to posts on family engagement tools; collect, analyze, and report on communications and outreach metrics to inform ongoing strategy
- Ensure compliance with the DC Open Meetings Act and all meeting needs such as the occupancy laws
Community Engagement
- Serve as primary point of contact for families regarding extended day and Friday studio happy family day-related communication, including enrollment, scheduling, and club offerings
- Communicate club offerings, sign-ups, and schedule changes clearly and proactively ahead of each cycle
- Communicate proactively with families through newsletters, updates, and direct outreach in collaboration with the CEO, Family Engagement & Community Partnerships
- Collaborate with the communications team to promote and celebrate Friday studio happy family day activities via social media and the weekly newsletter
- Maintain a welcoming, responsive presence during admission and program transitions
- Support the CEO, Family Engagement & Community Partnerships in coordinating family-facing events, orientations, and engagement initiatives tied to extended day and Global Studio Friday
Other Duties & Responsibilities
- Lead the planning and execution of family information sessions, space readiness workshops, and community recruitment events
- Collaborate across teams to identify and elevate our programs, partnerships, and successes through multiple communication channels
- Provide regular feedback to school leadership to inform ongoing refinement of the recruitment and engagement plan
- Other related duties as assigned
Qualifications
Minimum Qualifications
- Minimum of five (5) years of relevant professional experience
- Strong writing, proofreading, and editing skills; an excellent storyteller with knowledge of social media platforms and content strategy best practices
- Proficiency in Microsoft Office Suite, Google Suite, and web-based applications
- Strong interpersonal skills with the ability to engage diverse families and communities with warmth and authenticity; comfortable working independently and collaboratively
- Organized, detail-oriented, and able to manage multiple projects simultaneously; ability to maintain confidentiality and exercise discretion in sensitive conversations
- Must meet all employment requirements including a satisfactory background check
Preferred Qualifications
Education/Training:
- Master’s degree in public health, education, social work or psychology, or equivalent degree.
- CHES, MCHES, Teaching License, Behavior Therapy, Licensed in DMC as a Clinical Social Worker (LCSW-C), Professional Counselor (LCPC) as a Psychologist, Licensed Independent Social Worker Clinical, or Licensed Professional Counselor
Experience:
(5) years of supervisory experience conducting diagnostic evaluations, providing individual and family therapy and preparing activity plans.
- Any of DMV Board-approved supervisory level role is preferred
- LCSW-C or LCPC licensure is preferred, but not required.
- Bilingual (Spanish) preferred but not required
Other Requirements:
- Has led teams of other managers
- Evening coverage on one evening require
- Bilingual in English and Spanish or Amharic strongly preferred
- Familiarity with Northeast DC communities, schools, and family networks
- Experience working with diverse families in DC charter or urban education settings; high tolerance for ambiguity during fast-moving recruitment seasons
Knowledge, Skills & Abilities
- Deep commitment to our core values and to diversity, equity, inclusion, and belonging
- Demonstrated initiative and creative problem-solving in a fast-paced community environment
- Ability to work both independently and collaboratively, meeting deadlines across multiple workstreams
- A genuine belief that all people can succeed and a commitment to expanding access to high-quality services
Physical requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach, and communicate effectively. The employee must be able to lift and move materials as required in the course of community outreach events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Training:
- Master’s degree in public health, education, social work or psychology, or equivalent degree.
- CHES, MCHES, Teaching License, Behavior Therapy, Licensed in DMC as a Clinical Social Worker (LCSW-C), Professional Counselor (LCPC) as a Psychologist, Licensed Independent Social Worker Clinical, or Licensed Professional Counselor
Experience:
(5) years of supervisory experience conducting administrative evaluations, providing individual and family-based therapy and preparing activity plans.
- Any of DMV Board-approved supervisory level role is preferred
- LCSW-C or LCPC licensure is preferred, but not required.
- Bilingual (Spanish) preferred but not required
Other Requirements:
- Evening coverage on one evening required (until 7 PM)
- The start date for this position is expected before the end of 2026
We are an Equal Opportunity Employer dedicated to fostering an inclusive and respectful workplace in compliance with all applicable federal, state, and local laws. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, in alignment with the guidelines of the Equal Employment Opportunity Commission (EEOC). In accordance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their position.
Pay: $68,000 - $80,000 a year - Full-time/per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- Are you able to join us now?
Education:
- Master's (Required)
Experience:
- Community-based health promotion/education/care Supervision: 3 years (Preferred)
Language:
- English (mandatory) and
- Spanish (Preferred)
License/Certification:
- DMV LMSW or DMV LGPC
- DMV CBT or DMV Teaching Practice License
- DMV LCSW-C or DMV LCPC
- CHES or MCHES
- Cert. Ethics
Ability to Commute:
- Washington, DC 20O17 (Required)
Work Location: Physical/Hybrid/Remote in Washington, DC 20017
Comments
Post a Comment